Entitled customer expect front desk employee to unattend the other hotel guest so he has priority to book a room oveer the check ins: 'He screamed on the phone "NO! YOU HAVE JUST LOST MY BUSINESS!!!"

'I will take my business elsewhere'. Do so! Nobody cares. I hate entitled customers, but these are also able to be divided into categories. There are the ones whose entitlement makes them scream. Then the ones that start mistreating with heavy insults towards the poor employee. There are also the ones that refuse to leave, no matter if security is escorting them out. And then we have this customer. He started yelling from the moment he was told 'no'. Then he said my favorite phrase: 'I will take my business elsewhere'. What a saying! It's almost magical. It just gives you, as a customer service employee, all the information you need to know about the customer, and that is that they do not deserve your time. Never, ever respond trying to help them, unless you really have to for store policies. They do not deserve anything after that. Only answers that apply as a response after that phrase are 'GO!'. You want to take your business elsewhere? Do so! Nobody is going to stop you. Just do it!I do not think that this kind of customer will ever change. They have their mind set on entitlement to a point where there is no return. So it's pointless to spend time trying to explain to someone …

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