Your brand purpose isn’t what consumers remember

For years, brands have been told they need a purpose. Nearly every company now has a purpose statement, manifesto, or a carefully crafted description of how it’s making the world a better place. Yet despite this proliferation of purpose-driven messaging, consumer trust remains fragile, and loyalty is increasingly difficult to earn. Even more alarming, consumers are switching brands at unprecedented rates. There’s a simple disconnect. Brand purpose is typically defined from the inside out: It articulates why a company believes it exists and the impact it hopes to make. What a brand stands for is determined from the outside in: It’s the belief, value, or promise consumers come to associate with the brand based on what they consistently experience. One tells people what a company hopes to achieve. The other is what people actually feel, observe, and remember after interacting with that brand. A purpose can help guide a company. But standing for something has to be earned. It emerges when what a company says, does, delivers, and prioritizes consistently adds up to something meaningful in the consumer’s mind. In an era where consumers compare products in seconds and competitors can rep…