'What can you figure out about a guest just from the way they check in?': Front desk employees and hotel workers discuss different character traits about guests that tell them how their stay will be
Imperceptible traits can teach you more than you think!Some people can tell you everything about themselves by just their appearance, the way they walk, talk, and breathe. Everything is just a little spoiler of how they actually are as a person. When you work in customer service, you learn to discover character traits of customers before they even open their mouths to talk to you. Is something about them that can be almost imperceptible to anyone else that will tell you everything you need to know about them. Whether they are going to scream and mistreat you, whether they will be extremely cooperative and apologetic about everything, or if they will just remain calm during the whole interaction.These little things that make employees know their customers beforehand can be different for each worker. Some people notice the way they walk. If it's with confidence, then they will probably be entitled, but if they walk in a reserved manner, then they will try to avoid any kind of confrontation. It can also be their perfume. According to the smell, they may determine if they reserved the biggest penthouse or just a simpler suite room. Every angle and detail that you can sense with your s…