Your AI strategy has an employee problem

Companies continue to invest billions in their AI transformations, while their workers struggle to use AI effectively. Gartner forecasts AI spending to grow to $2.59 trillion this year, an increase of 47% from 2025. As AI adoption increases, employees have grown more comfortable using the tools to take over their administrative responsibilities, so they have more time to do higher-impact work. But even as AI is being used more, the actual business results are questionable. A recent study by Domino Data Lab found that the share of enterprises whose ROI fails to outpace their investment has held at 57% since 2025. While organizations understand the importance of equipping their workforces with AI tools, most still fail to manage and support their employees as they use them to generate real business outcomes like growing revenue, lowering operating costs, and enhancing their own productivity. Employees’ AI confidence outpaces their business results There’s a gap between employees’ confidence in using AI and an organization’s desired business outcome. WalkMe’s third installment of the AI at Work Pulse survey, which has tracked U.S. workers’ use of AI since 2024, found that while 90% o…