Front desk employee tries to resolve a wrong reservation date for a hotel guest, but everyone is useless: ‘I told him that he was the most useless person I've ever spoken to, and that I hoped he had the day he deserved’

Sometimes doing a nice thing takes more effort, but it's the right thing to do. As someone who has worked in customer service, helping out a customer can actually be very difficult. This may be because other employees don't want to help you out or because managers don't want to pitch in. Whatever the case is, going the extra mile sometimes feels like having to scale Everest instead of just helping out somebody who needs it. That doesn't mean that employees shouldn't help out when a customer needs it. It just means that sometimes it is hard to say yes to helping out because of the burden that it will imply on you.In the story in r/TalesFromTheFrontDesk, we get a look at all the bureaucracy that comes into place when you just want to help out a customer. This is especially noticeable when you need the assistance from other employees in different areas or companies, and there you realize how useless everyone else is. Nobody really cares about the problem that your customer is having, and it doesn't matter enough to them to actually do something about it. So, if you can, you will have to take the matter into your own hands if you want to accomplish something.Having to do everything by…

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