Restaurant manager humiliates employee by printing complaint email sent by customer after food takes too long: ‘Feels incredibly dumb to blame me for ticket times being slow’

How does a manager properly correct an employee's behavior? Not like this, that's for sure. A restaurant manager's job has a long list of tasks in the description. Making sure there's enough staff to handle customers, helping the place run smoothly, and handling any complaints or situations that might come up on a normal day of work. This means things can get awkward when an employee does something out of line, and the manager has to tell them to fix whatever problem generated the situation. On this matter, there are many ways to correct an employee's actions. A private discussion, an email, a written warning, or, in the worst cases, a momentary suspension. I have not been to management school, but I don't think printing a giant email with an employee's picture on it and marking every mistake with a Sharpie for everyone to see is part of the crash course. I feel like there are better approaches here, especially when the infraction in question is also the responsibility of the manager. That is exactly what this restaurant manager decided to do. An employee clashes with a customer after food took a little longer than expected. As it turns out, due to scheduling patches, for which th…

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