Office manager demands all maintenance requests to go through their ticket system and not verbally, maintenance complies, but what happens when the building floods?: 'I told him they needed to submit an emergency ticket through the portal'

This worker just complied with the orders he received. Is that wrong?Malicious compliance is a term that refers to when you receive an order that you know is not well thought out, so you comply with it, knowing that it will fail spectacularly, just to prove that you were right by doubting the order all along. This is my explanation of the term, but it is pretty accurate. An example of this would be when your boss tells you not to work extra hours; you comply, and then a crisis happens, and they want you to stay overtime to fix it, but you say you can´t because they previously told you not to do extra hours. Now, this is obviously not a good thing to do, but it does feel good to see the look on their faces when you comply with an order, and it doesn't work in the boss's favor. Another good example of this kind of behavior is this story. A maintenance guy whose sole purpose in his job is to fix any problem that the office building may have gets an order not to accept any verbal request than employees may give for damages. There was no clarification about exceptions for emergencies or anything. That's why this employee just did exactly what he was told. When the valve broke and water…

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