Cisco brings collaborative agents and Claude into Webex chats

Cisco is adding AI agents to Webex group chats so colleagues can assign them work and share the results, part of a wider revamp of the Webex app. Announced at the WebexOne conference Wednesday, users will soon be able to @mention agents in Webex “spaces” to help schedule meetings, take notes, and track tasks. “You work with AI, but your teammates may never see that work — they can’t build on it, contribute to it, or reuse it,” said Amit Barave, Cisco vice president and general manager for Webex Suite and AI, in a blog post. “With Webex, agents become part of the team, participating where the work is happening.” “This makes AI a shared capability for the team,” said Snorre Kjesbu, Cisco vice president and general manager for collaboration, in a separate blog post. “It can help people prepare together, carry decisions forward, and coordinate the next steps without losing the context of the conversation.” As well as Webex spaces, the collaborative agents will be accessible during video and voice calls via the AI Assistant side panel, though these will only be visible to individual users, rather than teams, a Cisco spokesperson said. Cisco’s announcement reflects the growing push from…

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