Storage facility drops Texas man's storage fee autopay during software update, auctions off $14,000 of his belongings for $420 without sending him a single notification—offers him a $200 gift card in compensation, citing a clause in the original lease

You know those popular reality TV shows where the storage facility auctions off random abandoned storage units? Ever wonder what the other side of the story was?This Texas man was renting a climate-controlled storage unit in Texas for 3 years, paying the storage rental fees with automatic credit card payments. During a software update, the facility dropped off his automatic payment or otherwise lost his credit card information. The next time he went to visit the unit, he found that $14,000 of his belongings had been auctioned off to the highest bidder for $420. The facility admitted that the system had also glitched to stop sending no-payment notices from being sent but stated that their liability clause limited their liability to $200. They insultingly offered him a $200 gift card, of all things, in compensation. This left the man wondering what his options were for holding the storage facility accountable, and he turned to.The irony that they offered him less in compensation than they profited from the errant sale just piles on the irony of this man's misfortune. Talk about great customer service…