AI expands access to workforce services

Artificial intelligence is reshaping workforce service delivery, enabling public employment systems to become more proactive, personalized, and responsive. Workforce agencies are using AI to match individuals with job openings, identify transferable skills, recommend career pathways, assess service needs, generate résumés, support interview practice, and provide tailored job-search guidance. AI-powered assistants can also answer common questions, support registration and applications, and extend services beyond traditional business hours. As AI becomes more integrated into workforce services and the broader labor market, preparing workers to use these technologies is becoming equally important. Earlier this year, the U.S. Department of Labor encouraged state and local agencies to use Workforce Innovation and Opportunity Act funding to help workers of all ages build foundational AI skills. This guidance underscores the public workforce system’s growing role in preparing workers to succeed in an increasingly AI-driven economy. AI SKILLS AND WORKFORCE INNOVATION New funding opportunities are supporting the broader adoption of artificial intelligence across workforce development progr…