Presentation: When Incidents Refuse to End

Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependencies—and why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination. By Vanessa Huerta Granda

≈